Frequently Asked Questions (FAQ)
General
What products do you sell?
We specialize in Bunion Correctors designed to provide comfort and support at an affordable price.
Are your products safe to use?
Yes! All our products are carefully selected for quality, safety, and effectiveness.
Where is Ortheva located?
We are a family-run business based in Agra, Uttar Pradesh, with a mission to reach every corner of India.
How can I contact customer support?
You can reach us 24/7 via email: gauravsavediya@gmail.com or WhatsApp: +91 7060413772.
Do you accept bulk or wholesale orders?
Currently, we do not accept bulk or wholesale orders.
Shipping & Delivery
How long will it take to receive my order?
Orders are processed within 24 hours and delivered within 3–5 business days across India.
Do you provide free shipping?
Yes! We offer free shipping on all orders — no minimum purchase required.
Which courier partners do you use?
We ship through trusted couriers including Delhivery, Ekart, Shadowfax, Expressbees, and DTDC.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email or WhatsApp.
What if my package is lost or damaged during shipping?
Contact us immediately at gauravsavediya@gmail.com or WhatsApp: +91 7060413772, and we will assist you with a replacement or refund according to our Return Policy.
Payment
What payment methods do you accept?
We accept UPI, credit/debit cards, and Cash on Delivery (COD).
Is COD available, and are there extra charges?
Yes, COD is available with no extra charges.
How is my payment information secured?
We use Razorpay as our payment gateway, which ensures all transactions are safe and encrypted.
Returns & Refunds
How long do I have to request a return?
You can request a return within 48 hours of receiving your product.
Who pays for return shipping?
We cover all return shipping costs, and there are no restocking fees.
How will I receive my refund?
Refunds are processed within 3 working days via bank transfer or UPI after we receive and inspect the returned item.